DK Soft attaches particular importance to the protection of its users' personal data, in accordance with Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data.
Data Controller
The data controller is SOCIÉTÉ DIGIT KAKUSHIN SOFT (DK Soft 1664936P), SARL, whose registered office is located at Route Lafrane Km 1, Immeuble Belgith, Appartement 302, Sfax — Tunisia, reachable at contact@forsataw.tn.
Purpose of Data Collection
Data is collected for the following purposes:
- Processing the order and issuing the electronic ticket;
- Processing payment and managing any refunds;
- Access control at the event and prevention of ticket fraud;
- Informing the Customer in the event of cancellation, postponement, or modification of the event;
- Support and after-sales service;
- Compliance with legal, accounting, and tax obligations.
Data Collected
As part of a ticket purchase, DK Soft collects:
- Identity: buyer's first and last name;
- Contact details: email address, phone number;
- Order data: event, category, number of tickets, amount, order number;
- Technical connection data, where applicable.
Payment data (card number, banking details) is processed directly by the Flouci payment gateway and is neither collected nor retained by DK Soft.
Data Recipients
Data is neither sold nor transferred to third parties for commercial purposes. It may be shared with:
- the payment provider (Flouci), for the execution of the transaction;
- the event organizer, strictly to the extent necessary for access control and for informing ticket holders;
- the competent authorities, where required by law.
Data Retention Period
Data related to an order is retained for as long as necessary to carry out the service, then archived for the legal period applicable to accounting and tax records. Beyond that period, it is deleted or anonymized.
User Rights
Users have the following rights with regard to their data:
- Right of access and information;
- Right of rectification;
- Right to object on legitimate grounds;
- Right of erasure, within the limits provided by law and subject to retention obligations.
Exercising Rights
To exercise these rights, users may write to contact@forsataw.tn, or by post to: DK Soft — Route Lafrane Km 1, Immeuble Belguith, Appartement 302, Sfax — Tunisia, enclosing proof of identity. A response will be provided as soon as possible.
Security
DK Soft implements appropriate technical and organizational measures to protect data against any unauthorized access, alteration, loss, or disclosure.
Policy Updates
This version is dated 13 July 2026. Any substantial modification will be notified within the application and will take effect 30 days after publication.
